Ekana Club (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use the Ekana Club website and mobile application (“Platform”).

By accessing or using our Platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect only the data necessary to provide and improve our services.

a. Personal Information

• Full name

• Email address

• Phone number

• Date of birth

• Profile photo (optional)

• Membership ID / Invite code

• Linked member details (family members, guests)

b. Account & Usage Information

• Login credentials (secured & encrypted)

• Booking history (sports, dining, events)

• Preferences (sports, dining, notifications)

• Interaction with app features

c. Payment & Billing Information

• Transaction history

• Billing details (processed via secure third-party payment gateways)
  (We do not store full card details on our servers.)

d. Device & Technical Information

• Device type, OS version

• App usage analytics

• IP address and approximate location

e. Location Data (Optional)

• Used for features like nearby services, check-ins, or recommendations

• Only collected with your consent

2. How We Use Your Information

We use your data to deliver a seamless and personalized club experience:

• Create and manage your account

• Process bookings (courts, dining, events)

• Enable secure check-ins via QR codes

• Send confirmations, reminders, and updates

• Provide concierge and support services

• Personalize recommendations and experiences

• Improve platform performance and features

• Ensure safety, fraud prevention, and compliance

3. How We Share Your Information

We do not sell your personal data.

We may share information with:

• Service Providers: Payment gateways, cloud hosting, analytics tools

• Operational Partners: For managing bookings, events, and services

• Legal Authorities: When required by law or to protect rights and safety

All partners are required to maintain strict confidentiality and data protection standards.

4. Data Storage & Security

We implement industry-standard security practices:

• Encrypted data transmission (HTTPS / SSL)

• Secure cloud infrastructure

• Role-based access control

• Regular security audits

Your data is stored only for as long as necessary to provide services or comply with legal obligations.

5. Your Rights & Choices

You have control over your personal data:

• Access or update your profile

• Request deletion of your account

• Opt-out of marketing communications

• Manage notification preferences

• Withdraw consent for optional data (e.g., location)

To exercise your rights, contact us at:
admin@ekanaclub.com

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience

• Analyze traffic and usage patterns

• Enable essential site functionality

You can manage cookie preferences through your browser settings.

7. Third-Party Services

Our Platform may integrate with third-party services (e.g., payment gateways, analytics tools). These services operate under their own privacy policies, and we recommend reviewing them.

8. Children’s Privacy

Ekana Club services are intended for registered members. We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.

9. Data Retention

We retain personal data:

• As long as your account is active

• As required for legal, accounting, or operational purposes

• Until deletion is requested and processed

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected with a revised “Last Updated” date. Continued use of the Platform constitutes acceptance of the updated policy.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy:

Ekana Club
Sector 7, Amar Shaheed Path, Gomti Nagar, Lucknow, Uttar Pradesh 226010
📧 Email: admin@ekanaclub.com
📞 Phone: 8090020111

12. Compliance Note

This Privacy Policy applies to both the Ekana Club website and mobile application and complies with all privacy requirements, including:

• Transparency in data collection

• Clear purpose of data usage

• User control over personal data

• Secure handling of sensitive information